Privacy Policy

At The BIG Bright Ideas Group Ltd, we take your privacy seriously.

Our approach is pretty simple: we only collect what we need, we look after it properly, and we don't sell your personal information. Ever.

WHO WE ARE

The BIG Bright Ideas Group Ltd (“BIG”, “we”, “us” or “our”) is a UK registered company.

Registered Office:
34 & 35 Anglo House
Worcester Road
Stourport on Severn
Worcestershire
DY13 9AW

Company Number: 10534960

BIG is registered with the Information Commissioner's Office (ICO).

WHAT INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including your:

Name
Company and job title
Email address
Telephone number
Information you provide when contacting us through our website
Information reasonably required to manage and deliver work for our clients
Our website may also process limited technical information necessary for its secure and effective operation.

HOW WE USE YOUR INFORMATION

We only use personal information where we have a legitimate and lawful reason to do so.

This may include:

Responding to enquiries and communicating with you
Providing our services and fulfilling our contractual obligations
Planning, managing and delivering client projects
Managing our relationships with clients and suppliers
Operating and improving our website and services
Maintaining appropriate business, financial and administrative records
Sending marketing communications where we have an appropriate lawful basis to do so
Meeting our legal and regulatory obligations

Depending on the circumstances, our lawful basis for processing information may be the performance of a contract, our legitimate business interests, your consent or compliance with a legal obligation.

WHO WE SHARE YOUR INFORMATION WITH

We don't sell your personal information. We don't trade it. And we don't share it unnecessarily.
Where it is genuinely necessary to deliver our services or fulfil a client project, information may be processed by carefully selected professional suppliers and service providers working with or on behalf of BIG.
We take the selection of our partners and suppliers seriously. Where they need access to personal information, we expect them to handle it securely, confidentially and in accordance with applicable data protection legislation.
We may also disclose information where we are legally required to do so.

WORKING WITH OUR CLIENTS

For some projects, BIG may process personal information on behalf of a client.
In these circumstances, the client may be the data controller and BIG the data processor. We will only process that information in accordance with our contractual obligations, the client's lawful instructions and applicable data protection legislation.
Where specialist suppliers are required to help us deliver a project, they are carefully selected and managed and appropriate data protection arrangements are put in place.

KEEPING YOUR INFORMATION SAFE

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to the people who genuinely need it to carry out their work.

HOW LONG WE KEEP YOUR INFORMATION

We don't keep personal information for longer than we reasonably need it.
How long information is retained will depend on why we hold it, our relationship with you and any contractual, legal, accounting or regulatory requirements that apply.
When information is no longer required, it will be securely deleted or anonymised where appropriate.

OUR WEBSITE & COOKIES

Our website is hosted on a secure server and like most website platforms, we may use essential cookies and process limited technical information necessary to provide, secure and operate the website.
BIG does not currently use Google Analytics, Meta Pixel or third-party advertising tracking on this website.
If we introduce optional analytics or other non-essential cookies in the future, we will update our privacy information and obtain consent where required.

EMAIL MARKETING

From time to time, BIG may use email tools to communicate with clients, contacts and people who have asked to hear from us.
We will only send marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us directly.

INTERNATIONAL DATA TRANSFERS

Some of the technology and service providers used to operate our business or website may process or store information outside the UK.
Where personal information is transferred internationally, we take appropriate steps to ensure the safeguards required under UK data protection legislation are in place.

YOUR RIGHTS

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

Ask what personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your information
Request the transfer of your information where applicable
Withdraw your consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us using the contact details provided on our website.

QUESTIONS OR CONCERNS?

If you have any questions about this Privacy Policy or how BIG handles your personal information, please contact us.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements, and the latest version will always be published on our website.